Examinando por Autor "Archila López, Manuel A."
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- PublicaciónAcceso abiertoPropuesta de un modelo de procesos del centro de atención profesional mediados por TIC para mejorar la eficacia en la prestación del servicio(Bucaramanga : Universidad de Santander, 2015, 2015-02) Archila López, Manuel A.; Ramoni Perazzi, JosefaThis project is aimed to improve the quality of the service provided by the Homecenter’s sales department CAP at the moment for the CEC customers to review and redeem their special benefits. Currently, this department exhibits log response times, which generates a negative impact on the financial allocation of resources, a decrease in sales and an increasing negative costumers perception of the company. By implementing the automatic system proposed here, we expect an increase in sales in order to achieve the threshold of $600 million a month established for this department. Additionally, the project assumes a 5% increase in monthly sales as well as an initial investment of $20 million, which yields a return rate of about 755%.