Repositorio Digital

Resumen en ingles

This article aims to describe the characteristics of innovation in services at small and medium companies (SMEs) in the textile sector at Valledupar, Colombia. The characteristic of innovation are: (1) the formalization and systematization of innovation processes related with the economics activities, (2) The difficulty of make any difference between product innovations and process innovations, (3) The preference in the organizational innovations face to the technological innovations, (4) The difficulty of protecting the innovations, (5) the incremental and flexible role of the innovation, and (6) The origin concentrated on the market. The research is the type descriptive, not experimental and cross-sectional. The population of this research is fifteen small and medium companies at the textile sector of Valledupar, Colombia. The research uses a Likert type questionnaire applied to the managers. The results indicate that the predominant characteristics are the difficult to protect innovations, the difficulty for differentiate between product and process innovation, and its incremental and flexible role. However, the companies analyzed lacks of formalization and systematization in the innovation process.