Examinando por Materia "Planificación de la calidad"

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  • Publicación
    Acceso abierto
    Diseño de un sistema de gestión de calidad para la empresa CALZADO JOSE JULIAN con base a la NTC ISO 9001:2015 en la ciudad de CÚCUTA, NORTE DE SANTANDER.
    (Cúcuta: Universidad de Santander, 2019, 2019-06-25) Pulido Molina, Cristian Julián.; Vesga Plata, Harrison David.; González García, Zaydee-Jahel
    Management systems help organizations to order, control and improve their daily work; When talking about quality management system, without a doubt, it focuses on the client and their satisfaction, focused on it, CALZADO JOSÉ JULIAN with the firm intention of increasing its effectiveness, efficiency and effectiveness, made the decision to include in its processes continuous improvement, which is reflected in providing customer satisfaction. The design will be the first step in the implementation of the quality management system, becoming the guideline for the organization's personnel, in terms of documented information, responsibilities and interrelations of the processes in the development, and verification of the product offered, always thinking about customer satisfaction and with a continuous improvement approach to the product it offers.