Examinando por Autor "Reyes Pulido, Mabel-Margoth"

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  • Publicación
    Acceso abierto
    Diseño metodológico para el cumplimiento de los estándares de la norma ISO 9001:2015 en la IPS Dental Salud Clínica Estética Oral S.A.S
    (Bucaramanga : Universidad de Santander, 2019, 2019-01-24) Páez Ortegón, Viviana; Garzón Aldana, Caterine L.; Reyes Pulido, Mabel-Margoth
    This document contains a methodological design of the Continuous Improvement Plan for the future implementation of a Quality Management System, for the company DENTAL SALUD CLINICA ESTETICA ORAL S.A.S according to the guidelines and requirements of the international standard NTC ISO 9001: 2015. The methodology used in each one of the stages of the development process of this project, began with the realization of an initial diagnosis of the state of fulfilment with the requirements defined in the norm through an initial qualification criterion. Later a Matrix of Priorization of the requirements was realized under a modality of traffic light by colors, allowing to us identify the level of global qualification of each one of the numerals of the norm. With that, the Continuous Improvement plan was developed under a 5w1h model, which allowed identifying each one the activities to be developed, the improvement actions, those responsible for executing the activities, probable dates of execution, processes or areas responsible for the fulfillment of the activity, indicators for its measurement and the evidences that must be obtained during the development, all of that with a view to a future implementation of a Quality Management System under the ISO 9001: 2015 Standard.
  • Publicación
    Acceso abierto
    Evaluación del cumplimiuento de las condiciones de habilitación en el área biomédica de INDERSANTANDER y propuesta de mejoramiento
    (Bucaramanga : Universidad de Santander, 2019, 2019-03-29) Cañón Ángel, Jessica P.; Díaz, Andrea J.; Reyes Pulido, Mabel-Margoth
    The Mandatory Health Quality Assurance System established by decree 1011 of 2006 "is the set of norms, requirements, and systematic processes developed by the health sector to generate, maintain and improve the quality of health services in the country. It also determines one of the four components, the Unified Enabling System, where it determines the basic conditions that Health Service providers must meet to enable services. The objective of this work is to evaluate the fulfillment of the qualification conditions in the Biomedical service of Indersantander with the purpose of proposing an improvement plan in the year 2018. In order to achieve the objectives established in the work, three phases are determined: verifying the fulfillment of the conditions of the unique rating system in the Biomedical service by means of a checklist; prioritize the results by means of the traffic signaling table; finally, create a proposal for improvement according to the findings in the Biomedical area of Indersantander in 2018. With results obtained it is observed that currently the service is operating without the minimum standards and requirements that Colombian law requires for the provision of health services, directly impacting the quality of service provision, the safety of users and workers in the area; Carrying possible future legal sanctions. It is necessary to highlight that a service is provided and carrying out processes without a proper documentation or foundation, which serves as a support for what to do in Biomedical. From the above, a proposal for improvement is prepared to be implemented within the biomedical area, in order to guide the service in order to provide optimal, effective, efficient and quality care under the minimum qualification standards currently required.