Examinando por Autor "Ruiz Gómez, Margyhuri A."

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    Medición de satisfacción del usuario para cada uno de los servicios habilitados para la empresa IMHOTEP IPS S.A.S 2017
    (Bucaramanga : Universidad de Santander, 2017, 2017-12-04) Monares Riaño, Sandra V.; Ruiz Gómez, Margyhuri A.; Villate Lemos, Julio A.; Paredes Gómez, Carlos
    IMHOTEP IPS company was born to respond to the needs in health and chronic patients care in Colombian Northeast. This response is configured in a health service provider institution that is oriented towards humanized care, and respect for human dignity, where quality, opportunity and accessibility to services, as well as the safety of the user and their family are the fundamental pillars of the organization. IMHOTEP IPS is enabled since July 2017 therefore it has a recent attention model, so it requires continuous evaluation; they are willing to allow improvement proposals for their care model and strategic platform. During the diagnosis, actions that are directed towards institutional growth and improvement are evident, thus making inroads into areas such as primary health care. The humanized attention in health, chronic and palliative cares both in the clinical and home settings. Its main objective is to consolidate an institution providing health services, which is a leader and a regional reference, which pays attention from the areas of promotion and prevention to the diagnosis, treatment and rehabilitation of alterations in the health of users. The service provision model structures some normative guidelines which allow us to apply a tool to constantly evaluate user satisfaction and thus have a plan for continuous improvement of quality, based on evidence and evaluating the scope of the institutional processes, therefore, the instrument was applied to the users by authorized service and the global satisfaction was measured, giving us the status of the company IMHOTEP IPS through specific indicators, in order to carry out a plan for continuous improvement.