Examinando por Materia "Calidad de la atención en salud"

Mostrando 1 - 3 de 3
  • Publicación
    Acceso abierto
    Caracterización de la adecuación de la consulta Odontológica en una IPS privada, en Bucaramanga
    (Bucaramanga : Universidad de Santander, 2017, 2017-11-20) Pérez Iglesias, Jenny T.; Bueno Balaguer, Luz-Amanda; Vargas Díaz Lorena-María
    El Sistema Obligatorio de Garantía de la Calidad de la Atención en Salud del Sistema General de Seguridad Social en Salud en Colombia plantea exigencias normativas para las Instituciones Prestadoras de Servicios de Salud (IPS) con el fin de que la calidad de los servicios prestados sea de buena calidad. Por lo anterior, se requiere que la atención en salud se mantenga en un permanente mejoramiento en pro del bienestar del paciente. En consonancia con lo anterior y al ser la historia clínica un indicador de la calidad de la atención que prestan las instituciones sanitarias, se diseñó el presente estudio para describir las características de la adecuación de la consulta odontológica en una IPS privada en la ciudad de Bucaramanga en el 2016. Se planteó un estudio de corte transversal, en el que se estudiaron 1104 evaluaciones de registros clínicos. Se encontró una adecuación de la consulta de acuerdo a la evaluación realizada de 88.41%. En la consulta calificada como adecuada se encontró que el 76% era consulta de primera vez, el 94% fue programada, y con promedio de duración de 44 minutos. La edad promedio del paciente fue de 31 años, 58% fueron mujeres, 52% estaban vinculados como cotizantes, y los rangos de afiliación encontrados fueron el 1 con 83%, el rango 2 con 14.6% y el 3 con 2.15%. Se identificaron variables que probablemente puedan estar asociadas a las inadecuaciones detectadas: experiencia total del odontólogo, edad y tipo de vinculación del paciente, y duración de la consulta. Con relación a otros estudios, el presente encontró buena adecuación de la consulta clínica odontológica.
  • Publicación
    Acceso abierto
    Evaluación de la satisfacción en la atención en salud de las gestantes del Hospital San Jose, De La Gloria Cesar, 2017.
    (Bucaramanga : Universidad de Santander, 2017, 2017-11-17) Gómez Bonett, Arinda; Martínez Bandera, Monica; Rincón Galvis, Stephannie R.; Bueno Balaguer, Luz-Amanda
    Health care is defined by the Mandatory Health Quality Assurance System as the set of activities, services, procedures and assistance interventions that are provided to a user. In Colombia, the maternal mortality ratio in 2010 was 73 per 100,000 live births. In the municipality of La Gloria, it remained until the year 2016 at zero, because in 2016 it showed a behavior of one maternal death. The ESE Hospital San Jose de La Gloria Cesar has a health team trained to provide care in prenatal care to low and high obstetric risk maternal, providing accessibility to services, capacity and response opportunity in the emergencies service. The general objective was to evaluate the degree of satisfaction in health care to pregnant women who was treating at the ESE Hospital San Jose de La Gloria Cesar, May 1 to July 31, 2017. A study was conducting to measure the satisfaction of the user, through the application of a SERVQUAL survey to a sample of 54 pregnant mothers. The following results were obtained: Pregnant women attending the prenatal control program are women from low socio-economic stratum, subsidized regime, their educational level mostly secondary, and the occupation that predominated was domestic workers. In general, they are satisfied with the care received, however, they perceive a basic standard service, being this a starting point to improve the attention received, humanize the service and increase user satisfaction. Satisfaction observed in the personalized attention and quality on the part of the employees and their knowledge on the questions asked. On the other hand, there is dissatisfaction in the willingness of the employee to help them and the current state of the medical equipment.
  • Publicación
    Acceso abierto
    Percepción de la cultura de seguridad del paciente en el servicio de urgencias de una Institución prestadora de Servicio de Salud de cuarto nivel de complejidad, Bucaramanga, 2017
    (Bucaramanga : Universidad de Santander, 2017, 2017-12-19) Estévez Díaz, Jeymee B.; Jiménez Sierra, Luz S.; Silva Sanabria, María A.; Bueno Balaguer, Luz-Amanda
    The Patient Safety Agency provides a guide on the 7 steps of patient safety in primary care, being the first step for the development of a safety culture and its measurement. Objective: To evaluate the perception of the health team about the Safety Culture of the Patient in the emergency department of pediatrics in a health services provider institution of the fourth level of complexity, Bucaramanga, 2017 The methodology is descriptive, quantitative, cross-sectional observational, with prior authorization in the Informed Consent. The instrument to be used as a means of collecting information the Patient Safety Survey; the Spanish version of the Hospital Survey on Patient Safety; which was translated and validated in Spain by the University of Murcia. The Results showed strengths such as perception in patient safety, management actions that favor patient safety, teamwork, Clinical management support, however, within the opportunities to improve, they are, frankness in communication, work between units / service, medication management, problems in shift or transition changes, non-punitive response to errors, organizational learning or continuous improvement and appropriate reporting of adverse events and weaknesses: feedback or communication about mistakes and frankness in communication. It was concluded that the staff reports that they are conducting an adequate job; to achieve a high degree of culture in patient safety, accompanied by management, which is fundamental to provide the necessary support and implement strategies that motivate the staff to make an accurate communication about the errors and frankness of the same, taking as base the orientation to a constant education about the safety of the patient.