Publicación:
Asociación Entre los Factores Sociodemográficos y la Calidad del Servicio de Fisioterapia en una IPS de Bucaramanga

Página de artículo simple
dc.contributor.advisorBuitrago-Buitrago, Jhosman Alfonso
dc.contributor.authorArgüello-Castellanos, Jessica
dc.contributor.juryOsses-Arciniégas, Nelson Manuel
dc.contributor.juryPuerto-Gómez, Walter Hernando
dc.date.accessioned2025-04-11T16:35:48Z
dc.date.available2025-12-31
dc.date.available2025-04-11T16:35:48Z
dc.date.issued2025-02-24
dc.descriptionDigitalspa
dc.description.abstractThe quality of healthcare services is a crucial aspect of healthcare management, as it directly impacts patient satisfaction and treatment effectiveness. In the field of physiotherapy, assessing service perception helps identify areas for improvement and ensures high standards of care. In Colombia, although regulations exist to guarantee healthcare quality, challenges remain in delivering effective and patient-centered services. In this context, the present study analyzes the association between sociodemographic factors and the quality of physiotherapy services in an IPS in Bucaramanga between August and December 2024. This research employs a mixed-method approach with an observational, analytical, cross-sectional design. Data were collected through a survey based on the Medrisk Instrument for Measuring Patient Satisfaction with Physical Therapy Care (MRPS) and semi-structured interviews with patients receiving physiotherapy. Variables such as age, gender, educational level, and socioeconomic status were analyzed using statistical tests in SPSS 26 to assess potential associations with perceived service quality. The results showed that no statistically significant associations were found between sociodemographic factors and service quality perception (p > 0.05). However, most patients expressed high satisfaction, emphasizing the therapist’s empathetic approach and the staff’s kindness. The qualitative phase identified areas for improvement, such as upgrading equipment and establishing a stronger digital presence. In conclusion, perceived service quality in physiotherapy is more influenced by empathetic care and effective communication than by sociodemographic factors. It is recommended to optimize technological resources and strengthen quality management strategies to enhance patient experience and service efficiency.spa
dc.description.abstractLa calidad en la prestación de servicios de salud es un aspecto fundamental en la gestión sanitaria, pues influye en la satisfacción del paciente y en la efectividad de los tratamientos. En el ámbito de la fisioterapia, evaluar la percepción del servicio permite identificar oportunidades de mejora y garantizar estándares óptimos de atención. En Colombia, aunque existen normativas para asegurar la calidad de los servicios de salud, aún persisten desafíos en la prestación eficaz y humanizada de estos. En este contexto, el presente estudio analiza la asociación entre los factores sociodemográficos y la calidad del servicio de fisioterapia en una IPS de Bucaramanga entre agosto y diciembre de 2024. El estudio adopta un enfoque mixto con un diseño observacional analítico de corte transversal. Se recolectaron datos mediante una encuesta basada en el Medrisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS) y entrevistas semiestructuradas a pacientes atendidos en fisioterapia. Se analizaron variables como edad, género, nivel educativo y estrato socioeconómico, utilizando pruebas estadísticas en SPSS 26 para evaluar posibles asociaciones con la percepción de calidad del servicio. Los resultados revelaron que no existen asociaciones estadísticamente significativas entre los factores sociodemográficos y la percepción de calidad (p > 0.05). Sin embargo, la mayoría de los pacientes manifestaron alta satisfacción con el servicio, destacando la atención humanizada del fisioterapeuta y la amabilidad del personal. En la fase cualitativa, se identificaron oportunidades de mejora, como la modernización de equipos y la implementación de una presencia digital más sólida. En conclusión, la percepción de calidad del servicio de fisioterapia está más influenciada por la atención empática y la comunicación efectiva que por los factores sociodemográficos. Se recomienda optimizar los recursos tecnológicos y fortalecer la gestión de calidad para mejorar la experiencia del paciente y la eficiencia del servicio.eng
dc.description.degreelevelMaestría
dc.description.degreenameMagíster en Gestión en Servicios de Salud
dc.description.editionUniversidad de Santander
dc.description.tableofcontentsIntroducción 19 Planteamiento del Problema 22 Formulación del Problema 24 Justificación 25 Objetivos 29 Objetivo General 29 Objetivos Específicos 29 Marco Referencial 30 Estado del Arte 30 Marco Teórico 32 Calidad 32 Historia de la Calidad.. 33 Tipos de Calidad. 33 Indicadores de Calidad.. 34 Satisfacción 34 Historia de la Satisfacción.. 34 Marco Contextual 36 Misión 36 Visión 37 Marco Legal 37 Metodología 39 Método 39 Diseño 39 Tipo de Estudio 40 Población 40 Muestra 41 Criterios de Inclusión 41 Criterios de Exclusión 41 Instrumentos de Recolección de Datos 41 Fase Cuantitativa 41 Fase Cualitativa 42 Variables 42 Procedimiento 43 Análisis Estadístico 44 Consideraciones Éticas 44 Resultados 45 Fase Cuantitativa 45 Calidad del Servicio de Fisioterapia 46 Asociación de las Variables 47 Fase Cualitativa 48 Fase Mixta o Final 49 Discusión 51 Conclusiones 54 Limitaciones 55 Recomendaciones 56 Referencias Bibliográficas 58 Apéndices 68spa
dc.format.extent75 p
dc.format.mimetypeapplication/msword
dc.format.mimetypeapplication/pdf
dc.identifier.instnameUniversidad de Santander
dc.identifier.localT 50.25 A738a
dc.identifier.reponameRepositorio Digital Institucional Universidad de Santander
dc.identifier.repourlhttps://repositorio.udes.edu.co
dc.identifier.urihttps://repositorio.udes.edu.co/handle/001/11643
dc.language.isospa
dc.publisherUniversidad de Santander
dc.publisher.branchBucaramanga
dc.publisher.facultyFacultad de Ciencias Económicas, Administrativas y Contables
dc.publisher.placeBucaramanga, Colombia
dc.publisher.programMaestría en Gestión de Servicios de Salud
dc.relation.referencesAdedeji, O. A., Oluwasola, T. A. O., & Adedeji, F. M. (2023). Assessment of antenatal care satisfaction amongst postpartum women at the University College Hospital, Ibadan, Nigeria. European Journal of Obstetrics & Gynecology and Reproductive Biology: X, 20, 100252. https://doi.org/10.1016/j.eurox.2023.100252
dc.relation.referencesAgency for Healthcare Research and Quality & Rockville. (2024). AHRQ QI: Prevention Quality Indicators Overview. https://qualityindicators.ahrq.gov/measures/pqi_resources
dc.relation.referencesAkinleye, D. D., McNutt, L.-A., Lazariu, V., & McLaughlin, C. C. (2019). Correlation between hospital finances and quality and safety of patient care. PLOS ONE, 14(8), e0219124. https://doi.org/10.1371/journal.pone.0219124
dc.relation.referencesAkthar, N., Nayak, S., & Pai P, Y. (2023). Determinants of patient satisfaction in Asia: Evidence from systematic review of literature. Clinical Epidemiology and Global Health, 23, 101393. https://doi.org/10.1016/j.cegh.2023.101393
dc.relation.referencesAlharbi, H. F., Alzahrani, N. S., Almarwani, A. M., Asiri, S. A., & Alhowaymel, F. M. (2023). Patients’ satisfaction with nursing care quality and associated factors: A cross-section study. Nursing Open, 10(5), 3253-3262. https://doi.org/10.1002/nop2.1577
dc.relation.referencesAlvaro Uribe Velez. (1993). Ley 100 de 1993—Gestor Normativo—Función Pública. https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=5248
dc.relation.referencesAmporfro, D. A., Boah, M., Yingqi, S., Cheteu Wabo, T. M., Zhao, M., Ngo Nkondjock, V. R., & Wu, Q. (2021). Patients satisfaction with healthcare delivery in Ghana. BMC Health Services Research, 21(1), 722. https://doi.org/10.1186/s12913-021-06717-5
dc.relation.referencesBackhouse, A., & Ogunlayi, F. (2020). Quality improvement into practice. BMJ, 368, m865. https://doi.org/10.1136/bmj.m865
dc.relation.referencesBeattie, P. F., Nelson, R. M., & Lis, A. (2007). Spanish-language version of the MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS): Preliminary validation. Physical Therapy, 87(6), 793-800. https://doi.org/10.2522/ptj.20060313
dc.relation.referencesBelete, T. M., Tadesse, S. A., Atnafu, K., Kelemu, M., & Asrie, A. B. (2023). Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia. AIDS Research and Therapy, 20(1), Article 1. https://doi.org/10.1186/s12981-023-00533-z
dc.relation.referencesBergh, K., Bishu, S., & Taddese, H. B. (2022). Identifying the determinants of patient satisfaction in the context of antenatal care in Kenya, Tanzania, and Malawi using service provision assessment data. BMC Health Services Research, 22(1), Article 1. https://doi.org/10.1186/s12913-022-08085-0
dc.relation.referencesChambers-Richards, T., Chireh, B., & D’Arcy, C. (2022). Unmet health care needs: Factors predicting satisfaction with health care services among community-dwelling Canadians living with neurological conditions. BMC Health Services Research, 22(1), Article 1. https://doi.org/10.1186/s12913-022-08611-0
dc.relation.referencesChandra, S., Ward, P., & Mohammadnezhad, M. (2019). Factors Associated With Patient Satisfaction in Outpatient Department of Suva Sub-divisional Health Center, Fiji, 2018: A Mixed Method Study. Frontiers in Public Health, 7. https://www.frontiersin.org/articles/10.3389/fpubh.2019.00183
dc.relation.referencesCongreso de Colombia. (2012). Política de Protección de Datos Personales. Ministerio de Ambiente y Desarrollo Sostenible. https://www.minambiente.gov.co/politica-de-proteccion-de-datos-personales/
dc.relation.referencesCongreso de Colombia. (2015). Ley 1751 de 2015—Gestor Normativo—Función Pública. https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=60733
dc.relation.referencesCrubezy, M., Douay, C., Michel, P., & Haesebaert, J. (2023). Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: A thematic and syntactic analysis. BMC Health Services Research, 23(1), Article 1. https://doi.org/10.1186/s12913-023-09953-z
dc.relation.referencesCunha, D., Vieira, I., Pedro, M., & Caldas, P. (2023). Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis. https://www.mdpi.com/2227-9032/11/5/639
dc.relation.referencesDe Paula, D. A. G., Piatti, N. C. T. P., Costa, L. M., & Chiavegato, L. D. (2020). Satisfaction levels with physical therapy in hospitalized patients. Brazilian Journal of Physical Therapy, 24(2), 118-123. https://doi.org/10.1016/j.bjpt.2019.02.012
dc.relation.referencesEndalamaw, A., Khatri, R. B., Erku, D., Nigatu, F., Zewdie, A., Wolka, E., & Assefa, Y. (2023). Successes and challenges towards improving quality of primary health care services: A scoping review. BMC Health Services Research, 23(1), Article 1. https://doi.org/10.1186/s12913-023-09917-3
dc.relation.referencesEversole, J., Grimm, A., Patel, N., John, K., & Garcia, A. N. (2021). Why Measure Patient Experience in Physical Therapy? Archives of Physiotherapy, 11(1), 11. https://doi.org/10.1186/s40945-021-00105-2
dc.relation.referencesGreenhalgh, T., Darbyshire, J. L., Lee, C., Ladds, E., & Ceolta-Smith, J. (2024). What is quality in long covid care? Lessons from a national quality improvement collaborative and multi-site ethnography. BMC Medicine, 22(1), Article 1. https://doi.org/10.1186/s12916-024-03371-6
dc.relation.referencesGuadie, Y. G., Kibret, A. K., Adem, K. S., & Yalew, E. S. (2022). Patient’s satisfaction in physiotherapy outpatient departments of Amhara regional comprehensive specialized hospitals, Ethiopia. BMC Health Services Research, 22(1), Article 1. https://doi.org/10.1186/s12913-022-08338-y
dc.relation.referencesHernández et al. - 2014—Metodología de la investigación.pdf. (s. f.). Hernández, R., Fernandez, C., & Baptista, P. (2014). Metodología de la investigación (6.a ed.)
dc.relation.referencesHibusu, L., Sumankuuro, J., Gwelo, N. B., & Akintola, O. (2024). Pregnant women’s satisfaction with the quality of antenatal care and the continued willingness to use health facility care in Lusaka district, Zambia. BMC Pregnancy and Childbirth, 24(1), Article 1. https://doi.org/10.1186/s12884-023-06181-5
dc.relation.referencesJabaloyes Vivas, J., Carot Sierra, J. M., & Carrión García, A. (2020). Introducción a la gestión de la calidad. Editorial de la Universidad Politécnica de Valencia. https://elibro.net/es/ereader/udes/165233?page=7
dc.relation.referencesJahan, A. M., Rwaiha, A. E., Gusaibat, S. R., Al-Ahwal, N. A., Al-Jafairi, Z. M., & Al-Rashidi, M. A. (2021). Patient Satisfaction With Physiotherapy Services in Libya: A Cross-Sectional Study. Journal of Patient Experience, 8, 23743735211033195. https://doi.org/10.1177/23743735211033195
dc.relation.referencesJones, J., Cruddas, M., Simpson, A., Meade, N., Pushparajah, D., Peter, M., & Hunter, A. (2024). Factors affecting overall care experience for people living with rare conditions in the UK: Exploratory analysis of a quantitative patient experience survey. Orphanet Journal of Rare Diseases, 19(1), Article 1. https://doi.org/10.1186/s13023-024-03081-5
dc.relation.referencesKaraca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing Open, 6(2), 535-545. https://doi.org/10.1002/nop2.237
dc.relation.referencesKhanMohammadi, E., Talaie, H., & Azizi, M. (2023). A healthcare service quality assessment model using a fuzzy best–worst method with application to hospitals with in-patient services. Healthcare Analytics, 4, 100241. https://doi.org/10.1016/j.health.2023.100241
dc.relation.referencesKuroda, Y., Young, M., Shoman, H., Punnoose, A., Norrish, A. R., & Khanduja, V. (2021). Advanced rehabilitation technology in orthopaedics—A narrative review. International Orthopaedics, 45(8), 1933-1940. https://doi.org/10.1007/s00264-020-04814-4
dc.relation.referencesLaunonen, M., Vehviläinen-Julkunen, K., Mikkonen, S., & Kvist, T. (2024). Care quality and satisfaction at the cancer hospital – a questionnaire study of older patients with cancer and their family members. BMC Health Services Research, 24(1), Article 1. https://doi.org/10.1186/s12913-024-10646-4
dc.relation.referencesLiang, H., Xue, Y., & Zhang, Z. (2021). Patient satisfaction in China: A national survey of inpatients and outpatients. BMJ Open, 11(9), e049570. https://doi.org/10.1136/bmjopen-2021-049570
dc.relation.referencesLiu, M., Hu, L., Guo, R., Wang, H., Cao, M., Chen, X., & Liu, Y. (2021). <p>The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals</p>. Patient Preference and Adherence, 15, 1451-1460. https://doi.org/10.2147/PPA.S314910
dc.relation.referencesLu, C., Hu, Y., Xie, J., Fu, Q., Leigh, I., Governor, S., & Wang, G. (2018). The Use of Mobile Health Applications to Improve Patient Experience: Cross-Sectional Study in Chinese Public Hospitals. JMIR mHealth and uHealth, 6(5), e126. https://doi.org/10.2196/mhealth.9145
dc.relation.referencesLupenga, J., Namwila, N. N., Nkandu, E. M., Chiluba, B. C., & Shula, H. K. (2019). Evaluating Evidence Based Practice of Physiotherapists and the Quality of Physiotherapy Services in Selected Health Facilities of Lusaka, Zambia. Indonesian Journal of Disability Studies, 6(2), 133-142. https://doi.org/10.21776/ub.ijds.2019.006.02.2
dc.relation.referencesManzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18), Article 18. https://doi.org/10.3390/ijerph16183318
dc.relation.referencesMinisterio de Salud y Protección social. (1993). Normatividad—Salud—1993. https://www.minsalud.gov.co/salud/Lists/Normatividad%20%20Salud/DispForm.aspx?ID=2110&ContentTypeId=0x0100A08A4A1DF8E9D448BEF600BFAC0E7622
dc.relation.referencesMinisterio de Salud y Protección social. (1993). Páginas—Aseguramiento al sistema general de salud. https://www.minsalud.gov.co/proteccionsocial/Regimensubsidiado/Paginas/aseguramiento-al-sistema-general-salud.aspx
dc.relation.referencesMinisterio de Salud y Protección social. (1993). PAIS: sistema de salud al servicio de la gente. https://www.minsalud.gov.co/Paginas/MinSalud-lanzo-la-nueva-Politica-Integral-de-Atencion-en-Salud-para-beneficio-de-los-colombianos.aspx
dc.relation.referencesMinisterio de Salud y Protección social. (2016). Atributos de la Calidad en la Atención en Salud. https://www.minsalud.gov.co/salud/Paginas/ATRIBUTOS-DE-LA-CALIDAD-EN-LA-ATENCI%C3%93N-EN-SALUD.aspx
dc.relation.referencesMinisterio de Salud y Protección social. (2022). Gestión integral de riesgo en salud. https://www.minsalud.gov.co/proteccionsocial/Paginas/gestion-integral-de-riesgo-en-salud.aspx
dc.relation.referencesMinisterio de Salud y Protección social. (2022). RESOLUCION 1035 DE 2022. https://www.suin-juriscol.gov.co/viewDocument.asp?ruta=Resolucion/30044423
dc.relation.referencesMinisterio de Salud y Protección social. (2024). Análisis de Situación de Salud (ASIS). https://www.minsalud.gov.co/salud/publica/epidemiologia/Paginas/analisis-de-situacion-de-salud-.aspx
dc.relation.referencesMitchell, C., & https://www.facebook.com/pahowho. (2013, octubre 24). OPS/OMS | Análisis de Situación de Salud. Pan American Health Organization / World Health Organization. https://www3.paho.org/hq/index.php?option=com_content&view=article&id=9104:2013-health-situation-analysis&Itemid=0&showall=1&lang=es#gsc.tab=0
dc.relation.referencesOdumodu, I. J., Olufunlayo, T. F., Ogunnowo, B. E., & Kalu, M. E. (2020). Satisfaction With Services Among Attendees of Physiotherapy Outpatient Clinics in Tertiary Hospitals in Lagos State. Journal of Patient Experience, 7(4), 468-478. https://doi.org/10.1177/2374373519847370
dc.relation.referencesPABLO, A. S. M. (2019). Calidad 3.a edición. Ediciones Paraninfo, S.A
dc.relation.referencesPedersen, H., Skliarova, T., Attkisson, C. C., Lara-Cabrera, M. L., & Havnen, A. (2023). Measuring patient satisfaction with four items: Validity of the client satisfaction questionnaire 4 in an outpatient population. BMC Psychiatry, 23(1), Article 1. https://doi.org/10.1186/s12888-023-05310-w
dc.relation.referencesReyes, P., Puelle, F., & Barría, R. M. (2020). Perception of the Quality of Physiotherapy Care Provided to Outpatients from Primary Health Care in Chile. Evaluation & the Health Professions, 43(1), 16-22. https://doi.org/10.1177/0163278718770711
dc.relation.referencesRoberto Hernandez Sampieri. (2018). Metodologia de la investigación, las rutas cuantitativa, cualitativa y mixta. McGRAW-HILL INTERAMERICANA
dc.relation.referencesRossettini, G., Latini, T. M., Palese, A., Jack, S. M., Ristori, D., Gonzatto, S., & Testa, M. (2020). Determinants of patient satisfaction in outpatient musculoskeletal physiotherapy: A systematic, qualitative meta-summary, and meta-synthesis. Disability and Rehabilitation, 42(4), 460-472. https://doi.org/10.1080/09638288.2018.1501102
dc.relation.referencesRurz-Alejos Gómez, C. (2014). Análisis de la calidad percibida, satisfacción, valor percibido e intenciones futuras de los usuarios de los servicios deportivos públicos gestionados por Logroño Deporte [Universidad de La Rioja]. https://elibro.net/es/ereader/udes/95354?page=82
dc.relation.referencesSavvoulidou, K., Papageorgiou, A., Kolokotroni, O., Kapreli, P., Tsokani, A., Strimpakos, N., & Kapreli, E. (2024). Facilitators and barriers of empathetic behaviour in physiotherapy clinical practice: A qualitative focus group study. Musculoskeletal Science & Practice, 70, 102923. https://doi.org/10.1016/j.msksp.2024.102923
dc.relation.referencesServetkienė, V., Puronaitė, R., Mockevičienė, B., Ažukaitis, K., & Jankauskienė, D. (2023). Determinants of Patient-Perceived Primary Healthcare Quality in Lithuania. International Journal of Environmental Research and Public Health, 20(6), Article 6. https://doi.org/10.3390/ijerph20064720
dc.relation.referencesShim, J., Pavlova, A. V., Moss, R. A., MacLean, C., Brandie, D., Mitchell, L., Greig, L., Parkinson, E., Tzortziou Brown, V., Morrissey, D., Alexander, L., Cooper, K., & Swinton, P. A. (2023). Patient Ratings in Exercise Therapy for the Management of Tendinopathy: A Systematic Review With Meta-analysis. Physiotherapy. https://doi.org/10.1016/j.physio.2023.05.002
dc.relation.referencesTahniat Ali, Gulnaz Zaheer, & Iqra Shad. (2022). Effect of Communication Skills of Physical therapist on Patient Satisfaction Level. ResearchGate. https://www.researchgate.net/publication/366612242_Effect_of_Communication_Skills_of_Physical_therapist_on_Patient_Satisfaction_Leve
dc.relation.referencesTran, B. X., Dang, A. K., Vu, G. T., Tran, T. T., Latkin, C. A., Ho, C. S. H., & Ho, R. C. M. (2019). Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome. PLOS ONE, 14(11), e0223723. https://doi.org/10.1371/journal.pone.0223723
dc.relation.referencesTuladhar, S., Delius, M., Siebeck, M., Oberhauser, C., Paudel, D., & Rehfuess, E. (2024). Standards of care and determinants of women’s satisfaction with delivery services in Nepal: A multi-perspective analysis using data from a health facility-based survey. BMC Pregnancy and Childbirth, 24(1), Article 1. https://doi.org/10.1186/s12884-024-06301-9
dc.relation.referencesUribe. (2006). Decreto 1011 de 2006 Nivel Nacional. https://www.alcaldiabogota.gov.co/sisjur/normas/Norma1.jsp?i=19975&dt=S
dc.relation.referencesvan den Boom, N. A. C., Douwes, I., Poeze, M., & Evers, S. M. A. A. (2022). Patient experiences and preferences during treatment and recovery of Lisfranc fractures: A qualitative interview study. Injury, 53(12), 4152-4158. https://doi.org/10.1016/j.injury.2022.10.013
dc.relation.referencesVega, A. C., Maguiña, J. L., Soto, A., Lama-Valdivia, J., & López, L. E. C. (2021). Estudios transversales: Cross-sectional studies. Revista de la Facultad de Medicina Humana, 21(1), Article 1. https://doi.org/10.25176/RFMH.v21i1.3069
dc.relation.referencesVillabona, E. H., Celis, L. R. R., Pérez, A. P., & Ramírez, D. C. S. (2004). Evolución histórica de la fisioterapia en Colombia y en la Universidad Industrial de Santander. Salud UIS, 36(1), Article 1 https://revistas.uis.edu.co/index.php/revistasaluduis/article/view/710
dc.relation.referencesVining, R., Smith, J., Anderson, B., Almquist, Z., & Wong, D. (2024). Developing an initial set of quality indicators for chiropractic care: A scoping review. BMC Health Services Research, 24(1), Article 1. https://doi.org/10.1186/s12913-024-10561-8
dc.relation.referencesVo, V., Auroy, L., & Sarradon-Eck, A. (2019). Patients’ Perceptions of mHealth Apps: Meta-Ethnographic Review of Qualitative Studies. JMIR mHealth and uHealth, 7(7), e13817. https://doi.org/10.2196/13817
dc.relation.referencesWorld Health Organization. (2017). Rehabilitation 2030. https://www.who.int/initiatives/rehabilitation-2030
dc.relation.referencesWorld Health Organization. (2020). Quality health services. https://www.who.int/teams/integrated-health-services/quality-health-services
dc.relation.referencesWorld Health Organizatión. (2023). Quality of care. https://www.who.int/health-topics/quality-of-care
dc.relation.referencesWorld Health Organizatión, OECD, International Bank for Reconstruction and Development, & World Bank. (2018). Delivering quality health services: A global imperative for universal health coverage. https://www.who.int/publications-detail-redirect/9789241513906
dc.relation.referencesYan, M., Zhi, M., Xu, Y., Hu, L., & Liu, Y. (2022). Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study. International Journal of Environmental Research and Public Health, 19(24), Article 24. https://doi.org/10.3390/ijerph192416523
dc.relation.referencesZikusooka, M., Hanna, R., Malaj, A., Ertem, M., & Elci, O. C. (2022). Factors affecting patient satisfaction in refugee health centers in Turkey. PLOS ONE, 17(9), e0274316. https://doi.org/10.1371/journal.pone.0274316
dc.rightsDerechos Reservados - Universidad de Santander, 2025. Al consultar y hacer uso de este recurso, está aceptando las condiciones de uso establecidas por los autores.spa
dc.rights.accessrightsinfo:eu-repo/semantics/embargoedAccess
dc.rights.coarhttp://purl.org/coar/access_right/c_f1cf
dc.rights.licenseAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject.proposalCalidad del servicio de Fisioterapiaspa
dc.subject.proposalQuality of physiotherapy serviceeng
dc.subject.proposalGestión en saludspa
dc.subject.proposalHealthcare managementeng
dc.subject.proposalSatisfacción del pacientespa
dc.subject.proposalPatient satisfactioneng
dc.titleAsociación Entre los Factores Sociodemográficos y la Calidad del Servicio de Fisioterapia en una IPS de Bucaramangaspa
dc.title.translatedAssociation Between Sociodemographic Factors and the Quality of Physiotherapy Services in a Healthcare Institution in Bucaramanga
dc.typeTrabajo de grado - Maestría
dc.type.coarhttp://purl.org/coar/resource_type/c_bdcc
dc.type.coarversionhttp://purl.org/coar/version/c_71e4c1898caa6e32
dc.type.contentText
dc.type.driverinfo:eu-repo/semantics/masterThesis
dc.type.redcolhttp://purl.org/redcol/resource_type/TM
dc.type.versioninfo:eu-repo/semantics/submittedVersion
dcterms.audienceTodas las Audienciasspa
dspace.entity.typePublication
Archivos
Paquete original
Mostrando 1 - 4 de 4
No hay miniatura disponible
Nombre:
Certificado_de_Similitud_de_Texto.pdf
Tamaño:
1.27 MB
Formato:
Adobe Portable Document Format
Descripción:
Descargar
No hay miniatura disponible
Nombre:
Asociación_Entre_los_Factores_Sociodemográficos_y_la_Calidad_del_Servicio_de_Fisioterapia_en_una_IPS_de_Bucaramanga.docx
Tamaño:
5.22 MB
Formato:
Microsoft Word XML
Descripción:
Descargar
No hay miniatura disponible
Nombre:
Asociación_Entre_los_Factores_Sociodemográficos_y_la_Calidad_del_Servicio_de_Fisioterapia_en_una_IPS_de_Bucaramanga.pdf
Tamaño:
1.91 MB
Formato:
Adobe Portable Document Format
Descripción:
Descargar
Imagen en miniatura
Nombre:
Label.jpg
Tamaño:
398.54 KB
Formato:
Joint Photographic Experts Group/JPEG File Interchange Format (JFIF)
Descripción:
Descargar
Paquete de licencias
Mostrando 1 - 1 de 1
No hay miniatura disponible
Nombre:
license.txt
Tamaño:
15.18 KB
Formato:
Item-specific license agreed upon to submission
Descripción:
Descargar
Colecciones
ECA. AutoArchivo - Campus Bucaramanga